This Service Level Agreement (SLA) applies to you ("customer") if you have a hosting service with WooCart (the "Service") and your account is current (not past due). As used herein, the term "Availability" means the percentage of the last 60 days that the customer's hosting is available for access by third parties, as measured by WooCart on status.woocart.com.
Subject to sections below, if the Availability of customer’s Service is less than 99.95%, WooCart will credit the customer 5% of the monthly subscription for every 30 minutes of downtime in excess of 0.05% (up to 100% of customer’s monthly subscription).
Customer shall not receive any credits under this SLA in connection with any failure or deficiency of Availability caused by or associated with:
To receive a credit, the customer must make a request by contacting us. Each request in connection with this SLA must include the dates and times of the unavailability of customer’s services and must be received by WooCart within fifteen business days after the customer’s service was not available. If the unavailability is confirmed by WooCart, credits will be applied for the next billing cycle. Credits are not refundable and can be used only towards future billing charges.